Return Policy

Welcome to VapeHIR – your trusted high-quality e-cigarette partner in Australia! This policy applies to all orders, including regular and bulk orders. Please feel free to contact our customer service team if you have any questions. Happy shopping with VapeHIR!

1. How to modify a submitted order?

You can request to modify your order (e.g., change the product model, increase or decrease the quantity) before 11:00 PM Canberra time on the day you placed your order.

Modification process: Please send an email directly to ：support@vapeicr.com. The email must include your order number and specific modification details (e.g., "Order number #US2025XXXX, change 1 box of 3mg nicotine cartridges to 1 box of 6mg nicotine cartridges"). Our customer service team will reply within 2 business days to confirm the modification.

Note: If the order has already entered the shipping preparation stage (e.g., the warehouse has started picking), it may not be possible to modify it. Our customer service staff will notify you promptly and provide alternative solutions.

2. What after-sales support can I get?

All e-cigarette products purchased through our independent website are covered by a one-month (30-day) warranty from the date of shipment. The specific warranty coverage is as follows:

Warranty Coverage: Non-human-caused product quality issues, such as atomizer leakage, button malfunction, abnormal battery charging, or insufficient e-liquid.

Outside Warranty Coverage: Damage caused by improper use (e.g., drops, water damage, unauthorized disassembly), normal wear and tear after unpacking, or damage to the outer packaging caused by rough handling during shipping (you will need to claim compensation from the shipping company; we can assist you in providing relevant proof).

Warranty claims must be submitted within the warranty period and must include the order number and photos/videos of the defective product. Please consult customer service for specific procedures.

3. How do I apply for a return?

1 Basic Return Requirements

Return Deadline: Applications must be submitted within 5 calendar days of receiving the goods (based on the logistics receipt time);

Product Condition: The product must be in brand new condition, unopened and unused (e.g., unopened e-liquid, atomizer without cartridges), with product labels intact, and original packaging retained (including box, instruction manual, accessories, etc.);

Required Materials: Order number and proof of purchase (e.g., order screenshot) are required. For returns due to quality issues, clear photos/videos of the defective product are also required.

2 Return Application Process

Submit Application: Please send an email to support@vapelon.club with the subject "Return Application + Order Number". In the email body, please state the reason for the return (e.g., "Quality Issue - Atomizer Leaking") and attach relevant supporting documents;

Review and Confirmation: Our customer service team will review your application within 3 business days. If the return meets the requirements, we will send you an email containing a customized shipping label, shipping address, and shipping instructions. If your application does not meet the requirements (e.g., past the return period, product already used), we will explain the reason for rejection;

Shipping the Product: Please follow the instructions in the email and ship the product using the waybill we provide within 5 business days. Do not return the product without contacting customer service or obtaining a waybill—such returns will not be accepted, and we will not be responsible for lost goods;

Inspection and Refund: Upon receiving the returned product, we will unpack and inspect it within 2 business days. If the product condition matches the application, we will refund you via the original payment method (excluding initial shipping costs). For returns due to quality issues, you can apply for reimbursement of reasonable return shipping costs (proof of shipping costs is required).

3 Special Notes

For returns due to personal reasons (e.g., "change of mind," "no longer needed"), you will be responsible for the return shipping costs;

If the returned product does not meet the requirements upon inspection (e.g., used, damaged packaging), we reserve the right to return the product to you without a refund, and you will be responsible for the round-trip shipping costs.